ОМНІКАНАЛЬНИЙ МАРКЕТИНГ: СТВОРЕННЯ БЕЗКОШТОВНОГО КЛІЄНТСЬКОГО ДОСВІДУ МІЖ ОНЛАЙН ТА ОФЛАЙН КАНАЛАМИ ПРОДАЖІВ
Анотація
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Посилання
Dholakia, N. Omnichannel Marketing: Strategies, Tools, and Challenges in a Digital World. Journal of Marketing Analytics, 9(1), 5-14. 2021. URL: https://journals.sagepub.com/doi/10.1177/0022242920968810
Piotrowicz, W., & Cuthbertson, R. Introduction to the Special Issue: Information Technology in Retail: Toward Omnichannel Retailing. International Journal of Electronic Commerce, 24(4), 5-15. 2020. URL : https://www.researchgate.net/publication/275944878_Introduction_to_the_Special_Issue_Information_Technology_in_Retail_Toward_Omnichannel_Retailing
Sopadjieva, E., Dholakia, U. M., & Benjamin, B. A Study of 46,000 Shoppers Shows That Omnichannel Retailing Works. Harvard Business Review. 2020. URL: https://hbr.org/2017/01/a-study-of-46000-shoppers-shows-thatomnichannel-retailing-works
Neslin, S. A., Grewal, D., & Montgomery, A. L. Challenges and Opportunities in Multichannel Customer Management. Journal of Retailing, 96(1), 74-86. 2020. URL: https://www.researchgate.net/publication/240474361_Challenges_and_Opportunities_in_Multichannel_Customer_Management